shipping & returns.
We dispatch from our US warehouse to 9 countries, and if anything goes wrong we fix it with a full refund. Here's how it works, step by step.
where we ship.
Every order ships from our warehouse in the US.
- · In Mexico, distribution runs via Walmart México.
- · In Colombia, distribution is local with manually managed orders.
Delivery times & tracking
Delivery times vary by destination. As soon as your order leaves the warehouse we share the tracking number so you can follow it to your door.
Costs & taxes
Shipping costs and taxes are calculated at checkout, before you confirm — no surprises later.
Returns
If something arrives wrong or you change your mind, write to us and the team processes the return for you: the refund is for the full amount and goes back to the card you paid with.
If a unit has a factory defect, we resolve it with a replacement or a refund depending on the case.
Receipt & proof of purchase
Right after paying you receive Stripe's official receipt by email with the full order details. Need an extra document? Write to us and we'll help.
Digital licenses
Licenses (Team App, tactics board and tournaments) don't ship: they activate instantly against your purchase email. If you don't see yours, go to /cuenta → My licenses and hit Refresh — or write to us.