faq
Devices, licenses, Team Hub, tournaments, shipping and support — the whole Sportech ecosystem, answered.
What does Sportech sell?
Football GPS devices (track, trackPRO and deluxe), combo packs for full squads (×5, ×11 and ×15), Team App licenses to read your team's data, and tournament licenses for organizers. Everything lives in the Shop.
Which payment methods do you accept?
Card payments, processed securely by Stripe. You can add several items to the cart — devices, combos and licenses — and pay for everything in a single checkout.
Where do you ship, and from where?
We ship to 9 countries: United States, Mexico, Colombia, Argentina, Chile, Peru, Ecuador, Brazil and Spain, from our warehouse in the US. Delivery times vary by destination.
Do I get an invoice or proof of purchase?
Yes — right after paying you receive Stripe's official receipt by email with the full details of your order. If you need an extra document, write to us and we'll help.
How do returns work?
Write to us and the team processes the return for you: the refund is for the full amount and goes back to the card you paid with.
What's included in the Team App license?
Uploading the whole squad's GPS files, match creation with lineups, the tactics board, and player comparisons with evolution over the season. Plans cover 1, 2, 4 or 8 teams plus an Academy plan, billed monthly or yearly.
Can I get the tactics board without the full license?
Yes. The tactics board is available on its own for $2.99/month or $29.9/year, with no need to buy the full Team App license.
How does my license activate after I pay?
Automatically — it's linked to the email you bought with. Go to /cuenta → My licenses and hit Refresh if you don't see it right away.
Do I need separate accounts for each tool?
No. One login works everywhere: the website, /cuenta, the Team App and tournaments. A single email and password for the whole ecosystem.
Where can I see my payments and subscriptions?
In /cuenta → My payments you'll find your purchase history and the status of your subscriptions.
How do I cancel a subscription?
Write to us or open a ticket and support cancels it for you. You keep everything you paid for until the end of the current period — no further charges.
What do I need to run the Team Hub?
A desktop computer with Google Chrome or Microsoft Edge — they use Web Bluetooth to talk to the sensors. Nothing to install; Safari and Firefox don't work, and phones aren't supported.
Where does my team's GPS data live?
On your computer. Recordings download and process locally and are never uploaded to our servers — you decide what to export and who to share it with.
Can I connect several sensors at once?
Yes: connect multiple sensors at the same time and download the whole squad right after the match. Each session exports as GPX or CSV, or everything together as a ZIP.
How do I create a tournament?
Go to Tournaments → Create tournament, pick the format (groups plus knockouts, league or brackets) and the platform generates the fixture and schedule. Then share the sign-up link with its code: each team registers from any phone, no account needed, with its roster (shirt number and position) and logo.
How much do tournaments cost?
The Free plan includes 1 active tournament with up to 8 teams and a 14-day trial. Organizer and League/Academy raise the limits and remove expiry. You can pay in USD, COP, MXN or BRL.
What is the Onyx Track mobile app?
The player's app: you record with the GPS sensor in your vest and, when you finish, it downloads your run to your phone over Bluetooth — personal metrics and history included. For Android, download it right here from the site (direct .apk install) while it lands on Google Play; on iOS it's on TestFlight.
How do I contact support?
From the Team Hub, the ticket button (🎫) lets you open a ticket and follow its status — or just write to the team. We answer by email.